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Colt Extranet Service Troubleshooting

What browsers can I use the Extranet Service in?

The Extranet Service will only support the following browsers:

  •  Internet Explorer 7 and 8, FireFox 3+. 
  •  Safari, Chrome also have 100% compatibility however, there may be some limitations in rendering and behaviour.

It's also important to note, that users must add and to the trusted sites and enable trusted Active X Controls. Follow the instructions to add these sites to your trusted sites: 


​Internet Explorer 6+ ​Firefox ​Chrome ​Safari
  1. Select Tools in the browser
  2. Select Internet Options
  3. Select the Security Tab along the top
  4. Select Trusted Sites
  5. Click Sites
  6. Input the URLs to the "Add the Website to the zone"
  7. Click Close
  8. Click Ok on the Internet Options panel
  1. Select Tools in the browser
  2. Select Options
  3. Select Privacy Tab
  4. Click Cookies
  5. Click Exceptions
  6. Type the URLs you wish to allow
  7. Click Allow
  8. Click Ok to close


  1. Select Options
  2. Select Network tab
  3. Go to Proxy Settings
  4. Choose Security tab
  5. Type the URLs you wish to allow in the trusted sites section


  1. The process is done via Keychain Access which can be found in Applications
  2. Select Utilities folder.
  3. You will now access the Keychain ​Access
  4. Go to the certificate in the list
  5. Double click to open the panel.
  6. Click on the triangle next to Trust.
  7. You'll see drop-down menus. Change to "always trust".
  8. Close the panel,
  9. Enter your password at the prompt,
  10. Then restart the computer.



How do I enable Active X Controls?
If you are using the Extranet Service with Internet Explorer (IE) on Windows, you need to enable Internet Explorer’s built-in ActiveX capabilities to use some of the XML features in the Extranet Environment. Note: You do not need to enable ActiveX if you are using Firefox, Opera, or Safari.
To enable ActiveX in Internet Explorer 6 and later:
  1. From the Tools menu (the "gear" icon in IE 9) | Select Internet Options.
  2. Select the Security tab.
  3. Click Internet as the zone to change.
  4. Click Custom Level. The Security Settings - Internet Zone dialog box appears.
  5. Scroll down to the options below Internet ActiveX Controls and Plugins and enable the following:
    1. Run ActiveX Controls and Plugins
    2. Script ActiveX Controls Marked Safe for Scripting
  6. Click OK to save your settings and exit the Internet ActiveX Controls and Plugins dialog box.

  7. Click OK to close the Internet Options dialog box.

  8. Exit Internet Explorer.

  9. ActiveX is enabled when you reboot Internet Explorer.


Will I need Microsoft Office 2010?

It's recommended for all users to use Microsoft 2010 however, we can appreciate that some Third Party users may not have the latest office packages and therefore we can advise Microsoft Office 2003 and onwards is recommended.